Refund and Cancellation Policy

Cancel from the billing page at any time. Cancellation takes effect at the end of the period you have already paid for — you keep everything on your plan until then, and nothing further is charged.

We do not cancel immediately by default, because doing so would forfeit time you have already paid for.

If something went wrong — you were charged twice, the service did not work, or you were billed after cancelling — email [email protected] and we will put it right.

Every refund is reviewed by a person and recorded against the original payment. A refund is issued back to the original payment method; we cannot send it anywhere else.

Refunds are processed through our payment provider, and the time for the money to reach your account depends on your bank — typically five to ten working days.

We do not usually pro-rate an unused part of a period, because the plan gave you access to it. If your circumstances are unusual, ask — the policy is a default, not a wall.

The free plan has nothing to refund. It exists so you can judge the product before paying for it.

This document describes how the product actually behaves today. It has not yet been reviewed by a lawyer for the jurisdictions we operate in, and should be reviewed before it is relied on as a binding agreement.